How we handle your information.

This policy explains what information Altiora Capital Solution Private Limited (“Altiora”, “we”) handles through this website, dhana.app, and through the calls Dhana makes for the businesses that use it.

Who we are

dhana.app is run by Altiora Capital Solution Private Limited (CIN U63120KL2025PTC095578), 257/A8 Pallath Tower, North Kalamassery, Changampuzha Nagar, Kanayannur, Ernakulam 682033, Kerala. Dhana is our voice agent for banks, NBFCs and lenders.

This website

• It uses no cookies, no analytics and no advertising trackers, and it has no forms.
• Its fonts, images and code are served from this website itself, so your browser contacts no other company to show you these pages.
• Like most websites, our hosting keeps access logs: the IP address, date and time, page requested and browser of each visit. We keep them for security and to keep the site running, store them in India, and delete them after 90 days.
• “Get started” and “Sign in” take you to console.dhana.app. What you tell us there, to apply for or use an account, is handled under the terms you accept there.

If you write to us

If you email support@dhana.app, we use your address and message to reply and to deal with what you asked.

Calls Dhana makes for businesses

• Dhana calls people on behalf of the banks, NBFCs, lenders and lending marketplaces that use it. The business that called you decides why your information is used and is responsible for it. We handle it for that business, under our agreement with them.
• A business can have Dhana call you only once it has told us you consented to the call and to its recording.
• When the agent records on a call that you asked not to be called again, your number is added to that business's suppression list, which every one of its campaigns checks before it dials.
• Calls are recorded and transcribed. The platform runs in India, and recordings and transcripts are stored in India. While a business uses Dhana, we keep a recording for 90 days and a transcript for 180 days, unless the law or the business's agreement requires longer; backup copies of recordings expire within a further 90 days.
• Our voice-technology provider, which places the calls and produces the transcripts, processes them inside India and keeps its own copy under its own arrangements.
• To ask about the information held about you, contact the business that called you. You can also write tosupport@dhana.app, and we will pass your request to that business.

Who can see it

Call records are available to the business's authorised users, and to our staff only where they need them to run the service. A recording is served only to the business's signed-in users with permission, or to its own systems using its API key, and every retrieval is logged. We do not sell personal information.

Grievances

If you are not satisfied with how a concern has been handled, write to the Grievance Officer, Altiora Capital Solution Private Limited, at the address above or at support@dhana.app, marking your message for the Grievance Officer's attention. We aim to acknowledge a grievance within three working days and to resolve it within thirty days.

Changes

We may update this policy. The date at the top shows the current version.